Last updated October 15, 2020

Thank you for choosing to be part of our community at 12059363 Canada Inc., doing business as Phones Canada (“Phones Canada“, “we“, “us“, “our“). Returns can be made within 30 days of receiving your order. All returned products must include original packaging. Return shipping costs will be paid by Phones Canada for all cases where the product is defective, damaged, or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Cell Phones, Smartphones & Wireless Devices 30 Days 0% 10% 20%

To request a return

Please contact Phones Canada directly via email info@phonescanada.com or from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • The date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 Business Days.

All of our refurbished products have undergone a thorough software and hardware inspection to ensure you are receiving a fully functional product. We stand by the refurbished products we offer and want our customers to feel confident in purchasing our products. Therefore, we offer a warranty to cover the rare, unforeseen circumstances when the product is not fully functioning after purchase for a minimum of 90 days (or more, depending on the product).

If you have any warranty issues, please open a warranty claim ticket, it simple you just to provides the following

  • A description of the issue you are facing
  • The IMEI or Serial number of your product

Afterward, we will provide a prepaid return label to inspect your device so we can determine if it needs to be repaired or replaced. If there are no issues or the issues can’t be replicated, the order will be sent back to you and you will be responsible for the delivery fee of the shipping to and from our repair facility.

DO WE MAKE UPDATES TO THIS NOTICE? 

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this return policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this return policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

If you have questions or comments about this notice, you may email us at info@phonescanada.com or by post to:
12059363 Canada Inc.
3176 Ridgeway Dr. Unit 63
Mississauga, Ontario L5L 5S6
Canada

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit https://www.phonescanada.com/contact/. We will respond to your request within 30 days.

Get in Touch Toll-FREE 1 (888) 727 3557

info@phonescanada.com

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