Returns And Refund Policy

Thank you for choosing to be part of our community at 12059363 Canada Inc., doing business as Phones Canada (“Phones Canada“, “we“, “us“, “our“). Returns can be made within 30 days of receiving your order. All returned products must include original packaging. Return shipping costs will be paid by Phones Canada for all cases where the product is defective, damaged, or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

  Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Cell Phones, Smartphones & Wireless Devices 30 Days 0% 10% 20%


To Request A Return

Fill out the Returns And Refund Form on this page with all accurate information for your case to begin. All refunds will be processed within 4 Business Days.

Afterward, we will provide a prepaid return label to inspect your device so we can determine if you qualify for full refund, exchange or repair. If there are no issues or the issues can’t be replicated, or the devices was damaged in your care, the order will be sent back to you and you will be responsible for the delivery fee of the shipping to and from our facility.

Warranty Claim

All of our refurbished products have undergone a thorough software and hardware inspection to ensure you are receiving a fully functional product. We stand by the refurbished products we offer and want our customers to feel confident in purchasing our products. Therefore, we offer a warranty to cover the rare, unforeseen circumstances when the product is not fully functioning after purchase for a minimum of 90 days (or more, depending on the product).

If you have any warranty issues, please open a warranty claim ticket. On our Warranty Claim Page.

Last updated January 1st, 2021


In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.


If you have questions or comments about this notice, you may email us at [email protected] or by post to:

12059363 Canada Inc. (Phones Canada)
3176 Ridgeway Dr. Unit 63, Mississauga, Ontario L5L 5S6, Canada

Returns And Refund Form

Fill in the form below to start your return and refund process.