T-Mobile is making big moves to enhance the customer service experience at its Experience stores. The company is planning to introduce a new format for these stores, allowing customers to handle bill credits, cancel lines, and more, all while at the Experience store.

According to T-Mobile reps, anything that the T-Mobile CARE team can do over the phone will soon be available in person at an Experience store. This means that customers can get help with any phone issues or problems with their plan without having to call or text customer service. The goal is to provide the level of service that will keep customers from leaving T-Mobile for another carrier.

For T-Mobile subscribers who prefer not to deal with phone calls or wait on hold, a visit to the nearest Experience store might be the easiest way to solve any issues with a T-Mobile device, service, bill, or any other perks that customers are supposed to receive.

In addition to Experience stores, T-Mobile also has Neighborhood stores, Express stores, and Signature stores, each offering different products and services to meet the needs of T-Mobile customers.