Public Mobile’s Loyalty Program Transition: What You Need to Know

Public Mobile, a Telus-owned company, recently made changes to its rewards program, transitioning from the legacy program to the new Public Points system. This move has prompted complaints from some customers, leading to discussions with the Commission for Complaints for Telecom-Television Services (CCTS).

Here’s a breakdown of what’s been happening:

– Customers filed complaints with the CCTS regarding Public Mobile’s decision to end its legacy rewards program.
– Public Mobile objected to these complaints, but the CCTS rejected their objection.
– The company argues that the rewards program is a loyalty initiative, not a telecom service, and therefore falls outside the CCTS jurisdiction.

The transition to the new Public Points program began in January 2022 and offers subscribers the opportunity to earn points that can be redeemed for bill credits, additional service features, or contest entries. While this change provides flexibility for customers, some have raised concerns about receiving smaller discounts compared to the previous rewards program.

Despite mixed reactions from customers and ongoing discussions on Public Mobile forums, the company asserts that the transition will ultimately result in a more consistent and valuable experience. Customers who have filed complaints with the CCTS are encouraged to respond by email or phone regarding their acceptance or rejection of Telus’ explanation.

If you’ve been affected by these changes or have filed a complaint with the CCTS, we’d love to hear about your experience. Share your thoughts and stay tuned for further updates on this evolving situation. At Phones Canada, we value transparency and strive to provide our customers with relevant information on industry developments.