At Phones Canada, we value transparency and customer satisfaction above all else. That’s why we want to address the recent issues with the revamped Sonos app. Sonos CEO Patrick Spence has personally apologized for the problems users have been experiencing since the app’s launch in May.

We understand the frustration this may have caused, and we want to assure you that fixing these issues is our top priority. We are committed to enhancing user experience and driving future innovation with this new app.

Since May 7, Sonos has been diligently working on bi-weekly software updates to address bugs and add new features. While these updates have improved the experience for many users, there is still work to be done. The upcoming software updates from July through October will focus on:

– Improving stability when adding new products
– Implementing Music Library configuration, browse, search, and play
– Enhancing volume responsiveness
– User interface improvements based on feedback
– Overall system stability and error handling
– Improving alarm consistency and reliability
– Restoring edit mode for playlists and the queue
– Enhancing functionality in settings

We will continue our bi-weekly release schedule, providing detailed notes with each update. We appreciate your patience during this process and are committed to regaining your trust. If you have any feedback or issues with the app, please feel free to email CEO Patrick Spence at ceo@sonos.com.

We want to hear from you! How has your experience been with the new Sonos app? What are the remaining issues you’re dealing with? Let us know so we can continue working towards a better user experience together.