{"id":224682233,"date":"2023-12-23T15:36:15","date_gmt":"2023-12-23T20:36:15","guid":{"rendered":"https:\/\/phonescanada.com\/?p=224682233"},"modified":"2023-12-23T16:35:39","modified_gmt":"2023-12-23T21:35:39","slug":"siriusxm-faces-allegations-of-making-it-difficult-for-consumers-to-cancel-subscriptions-accused-of-trapping-customers","status":"publish","type":"post","link":"https:\/\/phonescanada.com\/fr\/siriusxm-faces-allegations-of-making-it-difficult-for-consumers-to-cancel-subscriptions-accused-of-trapping-customers\/","title":{"rendered":"SiriusXM fait face \u00e0 des all\u00e9gations selon lesquelles il serait difficile pour les consommateurs d\u2019annuler leurs abonnements, accus\u00e9s de \u00ab pi\u00e9ger \u00bb les clients."},"content":{"rendered":"<p>Cela peut \u00eatre une situation stressante lorsque vous essayez d&#039;annuler un abonnement, mais le processus est inutilement difficile. Le procureur g\u00e9n\u00e9ral de New York, Letitia James, a intent\u00e9 une action en justice contre SiriusXM, accusant la soci\u00e9t\u00e9 de rendre difficile l&#039;annulation de leurs comptes par les abonn\u00e9s en \u00ab maintenant des processus d&#039;annulation d\u00e9lib\u00e9r\u00e9ment longs et fastidieux \u00bb.<\/p>\n<p>Selon la plainte d\u00e9pos\u00e9e par James, SiriusXM oblige les abonn\u00e9s \u00e0 appeler ou \u00e0 discuter en ligne avec un agent pour annuler un abonnement et prolonge d\u00e9lib\u00e9r\u00e9ment ces interactions pour emp\u00eacher les abonn\u00e9s d&#039;annuler.<\/p>\n<p>Le proc\u00e8s exige que SiriusXM effectue une \u00ab restitution mon\u00e9taire int\u00e9grale \u00bb et paie des dommages et int\u00e9r\u00eats \u00e0 tous les consommateurs concern\u00e9s et cherche \u00e0 imposer une amende de $5 000 pour chaque violation de la loi de l&#039;\u00c9tat de New York. SiriusXM a r\u00e9pondu en d\u00e9clarant qu&#039;il offrait une vari\u00e9t\u00e9 d&#039;options aux clients pour souscrire ou annuler leurs abonnements et qu&#039;il avait l&#039;intention de se d\u00e9fendre vigoureusement contre les all\u00e9gations.<\/p>","protected":false},"excerpt":{"rendered":"<p>It can be a stressful situation when you&#8217;re trying to cancel a subscription, but the process is unnecessarily difficult. New York Attorney General Letitia James has filed a lawsuit against SiriusXM accusing the company of making it hard for subscribers to cancel their accounts by &#8220;maintaining deliberately long and burdensome cancellation processes.&#8221; According to the [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":224682234,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":255,"footnotes":""},"categories":[255],"tags":[],"class_list":["post-224682233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apple-tips-news"],"_links":{"self":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts\/224682233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/comments?post=224682233"}],"version-history":[{"count":0,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts\/224682233\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/media\/224682234"}],"wp:attachment":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/media?parent=224682233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/categories?post=224682233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/tags?post=224682233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}