{"id":224687612,"date":"2024-01-26T20:51:13","date_gmt":"2024-01-27T01:51:13","guid":{"rendered":"https:\/\/phonescanada.com\/?p=224687612"},"modified":"2024-01-29T10:42:53","modified_gmt":"2024-01-29T15:42:53","slug":"enhanced-customer-service-coming-soon-to-t-mobile-experience-stores","status":"publish","type":"post","link":"https:\/\/phonescanada.com\/fr\/enhanced-customer-service-coming-soon-to-t-mobile-experience-stores\/","title":{"rendered":"Un service client am\u00e9lior\u00e9 bient\u00f4t disponible dans les magasins d&#039;exp\u00e9rience T-Mobile"},"content":{"rendered":"<p>T-Mobile prend de grandes mesures pour am\u00e9liorer l&#039;exp\u00e9rience du service client dans ses magasins Experience. L&#039;entreprise pr\u00e9voit d&#039;introduire un nouveau format pour ces magasins, permettant aux clients de g\u00e9rer les cr\u00e9dits de facture, d&#039;annuler des lignes et bien plus encore, tout en \u00e9tant dans le magasin Experience. <\/p>\n<p>Selon les repr\u00e9sentants de T-Mobile, tout ce que l&#039;\u00e9quipe T-Mobile CARE peut faire par t\u00e9l\u00e9phone sera bient\u00f4t disponible en personne dans un magasin Experience. Cela signifie que les clients peuvent obtenir de l&#039;aide pour tout probl\u00e8me de t\u00e9l\u00e9phone ou probl\u00e8me avec leur forfait sans avoir \u00e0 appeler ou envoyer un SMS au service client. L&#039;objectif est de fournir le niveau de service qui emp\u00eachera les clients de quitter T-Mobile pour un autre op\u00e9rateur.<\/p>\n<p>Pour les abonn\u00e9s T-Mobile qui pr\u00e9f\u00e8rent ne pas r\u00e9pondre aux appels t\u00e9l\u00e9phoniques ou attendre en attente, une visite au magasin Experience le plus proche peut \u00eatre le moyen le plus simple de r\u00e9soudre tout probl\u00e8me avec un appareil, un service, une facture ou tout autre avantage T-Mobile. les clients sont cens\u00e9s recevoir.<\/p>\n<p>En plus des magasins Experience, T-Mobile poss\u00e8de \u00e9galement des magasins de quartier, des magasins Express et des magasins Signature, chacun proposant diff\u00e9rents produits et services pour r\u00e9pondre aux besoins des clients T-Mobile.<\/p>","protected":false},"excerpt":{"rendered":"<p>T-Mobile is making big moves to enhance the customer service experience at its Experience stores. The company is planning to introduce a new format for these stores, allowing customers to handle bill credits, cancel lines, and more, all while at the Experience store. According to T-Mobile reps, anything that the T-Mobile CARE team can do [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":224687613,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":255,"footnotes":""},"categories":[255],"tags":[],"class_list":["post-224687612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apple-tips-news"],"_links":{"self":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts\/224687612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/comments?post=224687612"}],"version-history":[{"count":0,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts\/224687612\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/media\/224687613"}],"wp:attachment":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/media?parent=224687612"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/categories?post=224687612"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/tags?post=224687612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}