{"id":224704306,"date":"2024-04-25T14:01:55","date_gmt":"2024-04-25T18:01:55","guid":{"rendered":"https:\/\/phonescanada.com\/?p=224704306"},"modified":"2024-04-26T11:14:52","modified_gmt":"2024-04-26T15:14:52","slug":"apples-trade-in-mishap-incorrect-cancellation-emails-cause-confusion-for-customers","status":"publish","type":"post","link":"https:\/\/phonescanada.com\/fr\/apples-trade-in-mishap-incorrect-cancellation-emails-cause-confusion-for-customers\/","title":{"rendered":"L&#039;incident d&#039;\u00e9change d&#039;Apple\u00a0: des e-mails d&#039;annulation incorrects s\u00e8ment la confusion chez les clients"},"content":{"rendered":"<p>Certains utilisateurs d&#039;iPhone qui ont \u00e9chang\u00e9 leurs anciens appareils contre un nouveau mod\u00e8le re\u00e7oivent des e-mails d&#039;Apple indiquant que leurs \u00e9changes ont \u00e9t\u00e9 annul\u00e9s, m\u00eame si les \u00e9changes ont \u00e9t\u00e9 trait\u00e9s il y a des mois. Cela a sem\u00e9 la confusion et l&#039;inqui\u00e9tude parmi les clients, car ils ont la preuve que les \u00e9changes ont \u00e9t\u00e9 effectu\u00e9s.<\/p>\n<p>L&#039;un de ces clients, Quinn, a partag\u00e9 son exp\u00e9rience sur Twitter apr\u00e8s avoir re\u00e7u un e-mail affirmant qu&#039;Apple n&#039;avait jamais re\u00e7u son iPhone. Cependant, Quinn a fourni la preuve de la transaction de reprise r\u00e9alis\u00e9e et a exprim\u00e9 sa confusion quant \u00e0 la situation. De nombreux autres clients qui ont \u00e9chang\u00e9 leur iPhone contre l\u2019achat d\u2019un nouveau mod\u00e8le d\u2019iPhone de la s\u00e9rie 15 ont \u00e9galement signal\u00e9 avoir re\u00e7u des e-mails similaires.<\/p>\n<p>Il semble qu&#039;Apple ait rencontr\u00e9 un probl\u00e8me dans son syst\u00e8me, ce qui a conduit \u00e0 l&#039;envoi de ces e-mails erron\u00e9s aux clients ayant effectu\u00e9 leur \u00e9change il y a des mois. Il est conseill\u00e9 aux clients de conserver une preuve de leurs transactions d&#039;\u00e9change au cas o\u00f9 ils recevraient l&#039;un de ces e-mails d&#039;Apple.<\/p>\n<p>Nous pr\u00e9voyons qu&#039;Apple r\u00e9soudra ce probl\u00e8me et fournira bient\u00f4t des \u00e9claircissements. En attendant, les clients concern\u00e9s doivent contacter l&#039;assistance Apple pour obtenir de l&#039;aide et s&#039;assurer qu&#039;ils conservent la documentation de leurs transactions d&#039;\u00e9change.<\/p>","protected":false},"excerpt":{"rendered":"<p>Some iPhone users who traded in their old devices for a new model are receiving emails from Apple stating that their trade-ins have been cancelled, even though the trade-ins were processed months ago. This has caused confusion and concern among customers, as they have proof that the trade-ins were completed. One such customer, Quinn, shared [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":224704307,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":255,"footnotes":""},"categories":[255],"tags":[],"class_list":["post-224704306","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apple-tips-news"],"_links":{"self":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts\/224704306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/comments?post=224704306"}],"version-history":[{"count":0,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts\/224704306\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/media\/224704307"}],"wp:attachment":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/media?parent=224704306"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/categories?post=224704306"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/tags?post=224704306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}