{"id":224779854,"date":"2024-06-28T12:00:21","date_gmt":"2024-06-28T16:00:21","guid":{"rendered":"https:\/\/phonescanada.com\/?p=224779854"},"modified":"2024-06-29T01:31:27","modified_gmt":"2024-06-29T05:31:27","slug":"t-mobiles-chatbot-exposes-price-lock-commitment-causing-embarrassment","status":"publish","type":"post","link":"https:\/\/phonescanada.com\/fr\/t-mobiles-chatbot-exposes-price-lock-commitment-causing-embarrassment\/","title":{"rendered":"T-Mobile\u2019s Chatbot Exposes Price Lock Commitment, Causing Embarrassment"},"content":{"rendered":"<p>T-Mobile\u2019s Price Lock Commitment: A Closer Look<\/p>\n<p>T-Mobile, known for its commitment to never raise prices on legacy plans, recently faced backlash from customers after increasing prices. Despite the carrier\u2019s claims that it did nothing wrong, even its own AI chatbot seems to disagree.<\/p>\n<p>Voici quelques points cl\u00e9s \u00e0 consid\u00e9rer\u00a0:<\/p>\n<p>\u2013 T-Mobile offers AI tools called \u2018Superpowers\u2019 to employees, aiming to streamline their tasks.<br \/>\n\u2013 The AI chatbot, accessible only by employees, states that Price Locked plans should not see price hikes.<br \/>\n\u2013 According to the chatbot, breaching this promise could lead to legal troubles and damage T-Mobile\u2019s reputation.<br \/>\n\u2013 While AI chatbots can sometimes provide inaccurate information due to hallucination, the bot\u2019s statements align with customers\u2019 experiences of increased bills.<\/p>\n<p>In conclusion, T-Mobile\u2019s actions regarding price increases on protected plans contradict its promises. This discrepancy raises concerns about the company\u2019s commitment to customer satisfaction and transparency.<\/p>","protected":false},"excerpt":{"rendered":"<p>T-Mobile&#8217;s Price Lock Commitment: A Closer Look T-Mobile, known for its commitment to never raise prices on legacy plans, recently faced backlash from customers after increasing prices. Despite the carrier&#8217;s claims that it did nothing wrong, even its own AI chatbot seems to disagree. Here are some key points to consider: &#8211; T-Mobile offers AI [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":224779855,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":255,"footnotes":""},"categories":[255],"tags":[],"class_list":["post-224779854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apple-tips-news"],"_links":{"self":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts\/224779854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/comments?post=224779854"}],"version-history":[{"count":0,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/posts\/224779854\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/media\/224779855"}],"wp:attachment":[{"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/media?parent=224779854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/categories?post=224779854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phonescanada.com\/fr\/wp-json\/wp\/v2\/tags?post=224779854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}