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Phones Canada Auction Policy

How to Bid on an Auction:

  1. To participate in our current auctions, download the provided XLS file and place your best offer.
  2. Email the filled-out Excel file with your offer to the designated email address.
  3. The auction platform on our website is accessible only to approved bidders of Phones Canada.
  4. Participants are not obligated to bid on every LOT but should submit distinct bids for each LOT they’re interested in.
  5. Placing bids on multiple LOTs increases your likelihood of securing products.
  6. Phones Canada accepts only the “Best and Final Offers”. The top bidder for every individual LOT will secure that entire LOT.
  7. We reserve the right to conclude an auction prematurely.
  8. Our provided “ECST” serves as a guide for the item’s worth. Although many lots might be obtained at the “ECST” rate, some may exceed this estimate.
  9. For inquiries about specific items, reach out to
  10. Bidders are encouraged to preview all lots prior to placing bids.
  11. Phones Canada will communicate the auction results within 2 business days of the auction’s close.

Any other condition or functionality issues will be explicitly mentioned in the auction sheet.

Payment Terms:

Winning bidders will receive an email notification once the auction concludes. Phones Canada will then forward an invoice. All payments, made strictly via wire transfer, should be completed within 48 hours of receiving this invoice. Failure to comply might result in suspension of bidding privileges with Phones Canada.

Shipping Terms:

  • All auctioned products are ready for dispatch.
  • Shipping fees are excluded from the final purchase amount.
  • Winners are responsible for all shipping, handling, insurance, and related costs.
  • After payment clearance, purchased items will be handed over to our shipping department.
  • Shipments can typically be arranged between 24-72 hours post receipt of payment, not counting holidays and weekends.
  • If items remain undelivered beyond 20 calendar days post-auction, additional fees might be incurred.

Claims or Returns:

Discrepancies in delivered items must be reported to Phones Canada within 15 days of shipment in written format. After verifying the claims, Phones Canada pledges to work with the buyer to address confirmed inconsistencies. The resolution could be in the form of a credit or mutually agreed concession. If a return is authorized, the buyer isn’t liable for shipping costs unless the RMA Team determines the item matches its description, in which case a 20% service fee and shipping charges apply. Returned products must have a corresponding RMA #. Without this, Phones Canada reserves the right to refuse the return or charge the buyer for shipping fees. Disputes, if any, will be managed through the Canadian Court System.

Last updated August 19, 2023


In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.


If you have questions or comments about this notice, you may email us at or by post to:

Phones Canada
6110 Ordan Dr, Unit 4 Mississauga, ON L6T 2B4, Canada