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Warranty Policy

At Phones Canada, we stand behind the quality of our products. Our warranty policy, coupled with our 90-day exchange guarantee, is a testament to our commitment to customer satisfaction and product reliability.

Device Warranty

All our phones and devices come with a 15-day replacement warranty from the day they are received. If you find your device to be defective within this period, we offer a replacement or store credit options.

Accessory Warranty

Our commitment to quality extends to our accessories. Especially for our cables, we offer a lifetime warranty. Under this warranty, one cable at a time can be processed in a claim. All the customer has to do is pay for shipping, which is set at a flat rate of $9.99 for any location within North America. For other countries, extra charges may apply.

Exchange Guarantee

In addition to our warranty policy, we also offer a reasonable exchange guarantee. If you’re not completely satisfied with your device, you can exchange it for a different model within 30 days at market value. It’s just another way we ensure your complete satisfaction with our products and services.

Warranty Claim

If you wish to make a warranty claim, please fill out the form with all the necessary details. Our team will assess your claim and respond to you as soon as possible.

Last updated August 19, 2023


In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.


If you have questions or comments about this notice, you may email us at or by post to:

Phones Canada
6110 Ordan Dr, Unit 4 Mississauga, ON L6T 2B4, Canada

Warranty Claim Form

Fill in the form below to start your warranty claim.