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Home > About Us > Policies

Policies

At Phones Canada, we pride ourselves on our commitment to transparency and customer satisfaction. Here are our policies designed to protect and provide value to our customers.


Auction Policy

Phones Canada’s auction policy covers bidding procedures, product conditions, payment and shipping terms, and guidelines for claims or returns.

Grading Guide

View our device grading guide.

Privacy Policy

At Phones Canada, we’re committed to protecting your privacy. Particularly with device data handling, we assure that all personal data is completely wiped from the device in accordance with ADISA standard data wipe processes. We use our own tools along with NSYS tools and PhoneCheck software to ensure all personal data is removed from the device. For further details, please refer to our comprehensive Privacy Policy.

Returns and Refund Policy

At Phones Canada, we offer exchanges in cases where the device was graded incorrectly or found to be non-functional on arrival. Please note that we do not offer refunds or returns outside these circumstances.

Shipping Policy

At Phones Canada, we understand the importance of prompt and reliable shipping. We use trusted carriers to ensure that your orders are delivered safely and promptly. We offer our clients the option to insure their shipments and provide a tracking number so you can monitor your shipment. Note that we do not allow local pickups due to security reasons.

Payment Policy

Our primary method of payment is through wire transfers. We accept payments in both Canadian dollars (CAD) and United States dollars (USD). Please refer to our comprehensive Payment Policy for detailed account information.

Terms and Conditions

By using our services, you agree to our Terms and Conditions. Please read them carefully before making a purchase or signing up.

Warranty Policy

All our phones and devices come with a 15-day replacement warranty from the day they are received. For our cables, we offer a lifetime warranty. In addition to our warranty policy. Please refer to our Warranty Policy for detailed information.


We appreciate your understanding and cooperation with our policies as we strive to offer the best services and products. If you have any queries, feel free to reach out to us by email at info@phonescanada.com.