AT&T has announced the closure of its popular community forums website, which has served subscribers for many years. This platform was a go-to for users seeking answers to questions about unlocking phones, promos, plan prices, and technical or software issues.

The forums have been buzzing with activity on a daily basis, amassing nearly 890,000 posts over the years. Many dedicated users have earned participation honor badges and reactions, making it a valuable community forum.

In a recent announcement, AT&T stated that the Community Forum will be shutting down on June 27, 2024. Users are encouraged to visit att.com/support for all their support needs moving forward.

According to AT&T’s statement provided to Light Reading, this decision was made in the best interest of the company’s customer base. The focus is now on providing customers with the best support experience through dedicated expert care support channels where they can engage directly.

While there may not be a direct correlation, AT&T recently followed T-Mobile’s lead in increasing plan prices. The carrier unveiled a $10/month raise for its grandfathered plans, much to the dismay of subscribers who voiced their concerns on the Community Forums.

However, the decision to close the Community Forum website and transition its 1.6 million users to the official AT&T support channel was likely part of cost-cutting measures announced by AT&T. The company aims to save $2 billion in expenses over three years as part of its restructuring efforts.

Overall, the closure of the Community Forums appears to be a strategic move amidst broader business cost restructuring at AT&T rather than an attempt to silence subscribers amidst plan price hikes. Stay tuned for more updates on how this transition will impact customer support experiences.