Several T-Mobile subscribers recently reported receiving suspicious emails with the subject line “T-Mobile Confirmation: Plan Cancelled.” The emails claimed that the subscriber had deleted their Mobile Internet account and provided instructions on how to restart service if needed. While such emails are somewhat common, one subscriber, who is currently serving in the military at sea without phone access, found this cancellation notice puzzling.
After sharing his experience on Reddit, other T-Mobile customers came forward with similar stories of receiving the same email. Despite receiving the notification, many users confirmed that their accounts were still active and accessible. One Redditor even mentioned continuing to receive these emails despite not being a T-Mobile customer for over a year.
The email appears to be spam, as it comes from “no-reply@t-mobile.com,” a common tactic used by scammers to mimic legitimate communications from T-Mobile. Interestingly, the original poster’s sister, who shares the same plan but has a separate number, did not encounter any issues with her service. Additionally, the subscriber had settled his bill before deployment, further casting doubt on the authenticity of the email.
If you receive such an email or any communication claiming to be from T-Mobile, it’s advisable to verify its legitimacy by contacting T-Mobile directly at 611 or 1-800-937-8997. While this particular spam email does not contain any harmful links, it’s crucial to exercise caution when prompted to click on unfamiliar links or provide sensitive information.
It remains unclear how spammers obtained valid T-Mobile subscribers’ email addresses. Previous data breaches may have exposed this information. The motive behind these spam emails is uncertain since they do not contain any phishing links or requests for personal data.
In conclusion, T-Mobile customers should remain vigilant against fraudulent communications and reach out to official channels for verification before taking any action based on such messages.
