The City of Hamilton is currently dealing with a cyber attack that started on Sunday, impacting several IT systems. Despite the challenge, the city has taken immediate action to manage the situation effectively. Here are some key points regarding the incident:

– The city has launched an investigation and secured systems to address the breach promptly.
– Essential services like transit, water, and emergency services continue to operate normally.
– A team of cybersecurity experts is working tirelessly to restore affected systems securely.
– The Customer Contact Centre remains open for inquiries, although there may be delays due to reduced staff capacity.

While details about the attack are limited, this may be a case of ransomware. The city is committed to providing updates on the restoration process and implementing preventive measures against future incidents. Marnie Cluckie, City Manager, assured residents that they are taking the matter seriously and have enlisted expert cyber professionals to protect the community.

During this time, some services have been affected:
– City emails, phone lines, and transit app HSR are currently down.
– Bus drivers are manually announcing stops as the automated system is offline.
– Tuesday committee meetings were postponed due to technical difficulties.
– City mapping services via GIS Systems are unavailable.
– Long-term care homes Macassa and Wentworth lodges cannot receive phone calls at this time.

Additionally, Wi-Fi at the Hamilton Public Library is down, but branches remain open for visitors.

We understand the inconvenience caused by this situation and assure you that we are working diligently to resolve it. Stay tuned for further updates as we continue our efforts to safeguard our community and restore normal operations. Thank you for your patience and understanding during this time.