Returns And Refund Policy
At Phones Canada, we strive to offer our customers superior quality products. However, we understand that occasionally, you may receive a device that does not meet your expectations or is defective. In such cases, we have a comprehensive Returns and Refund Policy in place to ensure your complete satisfaction.
Please note that Phones Canada does not offer returns or refunds unless the device is defective. We firmly stand behind our products, and in the unlikely event that a device is faulty, we offer either a credit on your account or an exchange for the same device model.
Our 90-Day Exchange Policy
We believe in the quality and performance of our devices, which is why we offer a unique 90-Day Exchange Guarantee. If a device is found to be defective within 90 days of purchase, we commit to exchanging it for a different model of the same device. For more details, kindly visit our 90-Day Exchange Guarantee page.
Last updated July 19, 2023
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or by post to:
4 – 6110 Ordan Dr,
L6T 2B4, Canada
Initiate the Returns and Refund Process
If you wish to initiate the returns and refund process for a defective device, please fill in the Returns And Refund Form below. The form requires the following details: Full Name, Email, Phone Number, Date of Purchase, Order Number, Reason for Return, and Pictures of Product (in .jpg file format).