Microsoft is revolutionizing the Xbox experience by developing an AI chatbot to assist users with support inquiries, refunds, and more. This AI-powered Xbox chatbot aims to automate tasks and enhance user interactions within the Xbox ecosystem.

According to sources from The Verge, Microsoft is testing an “embodied AI character” that will animate and respond to user queries on support topics. The introduction of the Xbox chatbot is part of a larger integration of AI-powered tools for the console and its ecosystem.

By leveraging support documents and integrating them into the chatbot, Microsoft aims to create a seamless experience for users seeking assistance. The chatbot can handle refunds, answer questions, and provide support across all Xbox customers in the future.

During an Xbox all-hands meeting earlier this year, Microsoft executives outlined an “Xbox Everywhere” vision that includes AI innovation as a key component. General manager of gaming AI at Xbox Haiyan Zhang confirmed the existence of the AI-powered chatbot, stating that it streamlines support queries using natural language processing.

While Microsoft has not revealed the name of the Xbox chatbot yet, it is designed to engage with users by asking “How can I help you today?” The chatbot is capable of quickly and accurately responding to support queries, with internal tests showing proficiency in answering questions related to services like Minecraft Realms.

This introduction of an AI chatbot is just one aspect of Microsoft’s broader initiative for integrating AI features across its gaming platform. The company plans to incorporate AI into content creation, game operations, and other aspects of the Xbox platform and devices. Stay tuned for more updates on how Microsoft continues to enhance the gaming experience through advanced technologies like AI.