The latest report from the Commission for Complaints for Telecom-television Services (CCTS) sheds light on a significant increase in customer complaints within the telecommunications industry. Here are some key takeaways from the 2023-24 Mid-Year Report:
– There was a 43% spike in customer complaints between August 1, 2023, and January 31, 2024.
– Rogers experienced a 118% rise in complaints, followed by Bell (58% rise) and Telus (48% rise). Fido and Freedom Mobile also saw an increase in complaints.
– The most common complaint was incorrect charges, accounting for over 15% of all reported issues.
Despite these challenges, the CCTS successfully resolved 91% of the complaints within an average of 20 days. Commissioner and CEO Howard Maker emphasized the importance of providers listening to their customers and working together to address any issues promptly.
At Phones Canada, we understand the frustrations that can arise from telecom services. That’s why we strive to provide reliable information and resources to help you make informed decisions about your telecommunications needs. Stay tuned for more updates on industry developments and how they may impact you as a consumer.
