Policies
At Phones Canada, we pride ourselves on our commitment to transparency and customer satisfaction. Here are our policies designed to protect and provide value to our customers.
Auction Policy
This policy provides detailed guidelines for participating in our auctions, including bidding rules, payment deadlines, and how auction winnings are handled and shipped. Read More About Auction Policy
Grading Guide
View our device grading guide.
Privacy Policy
At Phones Canada, we’re committed to protecting your privacy. Particularly with device data handling, we assure that all personal data is completely wiped from the device in accordance with ADISA standard data wipe processes. We use our own tools along with NSYS tools and PhoneCheck software to ensure all personal data is removed from the device. For further details, Read More About Privacy Policy.
Claims, Returns and Refund Policy
Find out how to initiate claims for defective items, eligibility for returns, restocking fees, and refund processing timelines for both auction and inventory purchases. Read More About Claims, Returns and Refund Policy
Shipping Policy
Learn about our shipping terms for auction winnings and inventory purchases, including re-shipping options, insurance coverage, and buyer responsibilities for customs and shipping labels. Read More About Shipping Policy
Payment Policy
Our primary method of payment is through wire transfers. We accept payments in both Canadian dollars (CAD) and United States dollars (USD). Read More About Payment Policy.
Terms and Conditions
Our Terms and Conditions outline the rules for using Phones Canada’s services, including auctions and inventory purchases. Learn about fees, payment terms, device unlocking, and buyer responsibilities. Read More About Terms and Conditions
