Phones Canada Grading Guide
Your guide to understanding the condition and functionality of our devices.
At Phones Canada, we ensure that every device is tested and graded for both cosmetic appearance and technical functionality. Our grading system makes it easy for you to choose the right device for your needs, whether you’re looking for something that feels brand new or a budget-friendly option with a few signs of wear.
From like-new to budget-friendly options, here’s how we grade our devices.
4 Easy Simple Grades
Grade A+: (Like New/Excellent)
Cosmetic Condition:
- Indistinguishable from a brand new phone.
- No damage on the body or panels.
- Completely wear-free.
Technical Condition:
- Fully tested and functional.
- Battery retains 80% capacity or more.
- Software in original state (not jailbroken).
- Clean ESN/IMEI with no user locks (e.g., no iCloud lock, FRP).
Fall-out Rate: Less than 2% chance of any issues.
Grade AB: (Good/Fair)
Cosmetic Condition:
- Moderate wear, noticeable scratches, or minor dents.
- Surface-level damage that doesn’t affect usability.
Technical Condition:
- Functional but may have minor issues (weaker battery, slow button response, etc).
- Battery retains 70-100% capacity.
- Clean ESN/IMEI, no software locks.
Fall-out Rate: Up to 5% chance of minor issues.
Grade B+: (Good)
Cosmetic Condition:
- Moderate wear, noticeable scratches, or minor dents.
- Surface-level damage that doesn’t affect usability.
Technical Condition:
- Fully Functional but may have minor issues (weaker battery, slow button response).
- Battery retains 70-100% capacity.
- Clean ESN/IMEI, no software locks.
Fall-out Rate: Up to 5% chance of minor issues.
Grade C: (Working but Cosmetic Damage)
Cosmetic Condition:
- Heavy wear, including visible cracks, deep scratches, or dents.
- Significant cosmetic damage.
Technical Condition:
- Key functionality (screen, buttons) is operational but may require repairs.
- Battery may need replacement soon (below 60% capacity).
- Clean ESN/IMEI, but expect more frequent issues.
Fall-out Rate: Up to 5% chance of more noticeable issues.
LCD Auction Grading Descriptions:
Imperfection Levels:
- 1 Imperfection: 1 pen-like spec, bleed spot, or line
- 1 Large Imperfection: Medium to large bleed spot
- 2 Imperfections: 2 pen-like specs, bleed spots, or lines
- Minor Bleed LCD: Multiple imperfections or minor bleed
- Tested Bad LCD: Completely bled or other damages
Burn-In Levels:
- LEVEL 1: Almost Unnoticeable Burn Image
- LEVEL 2: Very Light Burn Image
- LEVEL 3: Medium Burn Image
- LEVEL 4: Heavy Burn Image
- LEVEL 5: Extreme Burn Image
We’ve chosen to use images for our grading descriptions because a picture can often tell more than words. If you have questions or need more details, please email us at info@phonescanada.com or call us toll-free at 1 (888) 727 3557.
Frequently Asked Questions
How do I know if the phone is locked?
All phones are thoroughly tested to ensure no user locks like iCloud or FRP are present. For Network locks it will be mentioned in the product details.
What does ‘fall-out rate’ mean?
It refers to the small chance of minor issues occurring after purchase, based on testing.
Can I return a device if it doesn’t meet my expectations?
Yes, we have a return policy in place. Please refer to our Returns & Refunds page.
Wholesale Inventory
Our inventory list and auctions are available exclusively to registered clients.
Once you have a confirmed account with us, you can order from our inventory at wholesale pricing. Our in-stock inventory consists of A+ grade devices and high-quality accessories. Other grades will be sold at our auctions. Requests to purchase different graded products can be made by emailing us at info@phonescanada.com.
Wholesale Auctions
Participate in our frequent auctions to get the best deals on bulk mobile devices.
*Must be logged in to your account to see auctions.
Shop Wholesale
Browse and purchase from our live inventory directly on our website.
*Must be logged in to your account to view inventory.
