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Buyer receives iPhone 15 Pro Max with a dent out of the box – what should be done?

Have you ever received a damaged phone when unboxing a brand new device? That’s exactly what happened to one Reddit subscriber who received their iPhone 15 Pro Max with a small dent straight out of the box. The damage might not be significant, but for some people, it’s enough to cause disappointment. The Reddit user who shared the issue mentioned that the dent is tiny and won’t really bother them, especially once the phone is in a case. However, not everyone would be pleased with receiving a damaged device, especially after spending a significant amount of money on it. The device owner mentioned that they don’t have an Apple Store in their country and that it’s out of stock everywhere, making it difficult to get a replacement. If you find yourself in a similar situation, it’s advisable to get in touch with Apple and send them photographs of the damage, as they might offer a replacement unit or a gift card as a gesture of goodwill. If you’re in the U.S. and your iPhone arrives damaged, you can call Apple at 1-800-676-2775, and the number in the U.K. is 0800 048 0408.

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