Question 1

What is the minimum order?

Accepted Answer

20 units, and you can mix models and grades freely within it.

Question 2

Do I need a business to buy?

Accepted Answer

Yes, we sell to verified wholesale buyers: resellers, repair shops, distributors and enterprises.

Question 3

How do I see live stock?

Accepted Answer

Create a free account at buy.phonescanada.com for real-time inventory and pricing.

Question 4

Are prices negotiable at volume?

Accepted Answer

Yes. Pallet-level buyers work directly with an account manager on pricing.

Question 5

Do I need a deposit to bid?

Accepted Answer

New accounts may require a refundable deposit before their first auction; your account manager confirms the amount during verification.

Question 6

How long do I have to pay after winning?

Accepted Answer

Invoices are due within 2 business days of lot close unless otherwise arranged.

Question 7

Can international buyers bid?

Accepted Answer

Yes, most of our auction buyers are international. We handle export and customs documentation.

Question 8

How accurate are manifests?

Accepted Answer

Manifests reflect tested condition at listing. Discrepancies are covered under our Auction Policy.

Question 9

When do devices ship?

Accepted Answer

Within 3–5 business days of cleared payment, with tracking.

Question 10

How fast is international shipping?

Accepted Answer

3–5 business days to most destinations, tracked door-to-door.

Question 11

Who handles customs?

Accepted Answer

We prepare export and customs documentation; import duties in your country are the buyer's responsibility.

Question 12

Do you ship to my country?

Accepted Answer

We ship to 60+ countries. Ask sales if yours isn't listed at checkout.

Question 13

Is shipping insured?

Accepted Answer

Insurance options are available on all shipments.

Question 14

What do the grades mean?

Accepted Answer

Grade A is like-new, B is light wear, C is moderate wear, D is heavy wear or as-is. Full definitions on the Grading Guide.

Question 15

Are devices tested?

Accepted Answer

Every unit is powered on, function-tested and data-wiped.

Question 16

What if a device arrives not as described?

Accepted Answer

Report within the claim window in our Warranty Policy and we'll credit, replace or refund per policy.

Question 17

What payment methods do you accept?

Accepted Answer

Wire transfer is standard; additional methods may be available after verification.

Question 18

What currency are prices in?

Accepted Answer

All pricing is in USD.

Question 19

Are there payment deadlines for auctions?

Accepted Answer

Yes, invoices are due within 2 business days of lot close.

Frequently asked questions.

Ready to buy at volume?