Information We Collect
Personal information
- Name and contact details (email, phone number).
- Business details used for buyer verification.
- Shipping address and delivery preferences.
- Payment information, processed securely through our banking and payment providers.
- Communication preferences and support interactions.
Order information
- Device preferences, bids and order history.
- Shipping and tracking information.
- Purchase details and transaction records.
Technical information
- IP address and browser information.
- Site usage patterns and preferences.
- Device and connection information.
How We Use It
Service delivery
- Processing and fulfilling your orders and auction wins.
- Verifying wholesale buyers and managing accounts.
- Coordinating procurement, shipping and delivery logistics.
- Providing support and order updates.
Communication
- Order confirmations and shipping notifications.
- Responses to enquiries and support requests.
- Service and policy updates.
- Promotional messages, with your consent.
Service improvement
- Analysing site usage to improve the experience.
- Understanding demand patterns and buyer preferences.
- Developing new features and services.
Data Security
- SSL encryption for all data in transit.
- Secure servers with regular security updates.
- Access controls and authentication on internal systems.
- Ongoing security monitoring and review.
- Payment handling through certified banking and payment providers.
Cookies & Analytics
We use cookies and analytics tools to keep the site working, remember preferences, and understand how pages are used. Analytics data is aggregated where practical.
You can block or delete cookies in your browser; some parts of the site may not work as intended if you do.
Retention
We keep personal information only as long as needed to provide our services, meet legal and tax obligations, and resolve disputes. You can request deletion at any time, subject to those obligations.
Your Privacy Rights
- Request access to the personal data we hold about you.
- Update or correct your information.
- Request deletion of your data.
- Opt out of marketing communications and set how we contact you.
To exercise any of these rights, email info@phonescanada.com. We respond within 30 days and verify your identity before acting on requests involving personal data.
Contact
Questions about privacy? Email info@phonescanada.com.