Devices Are Sold As-Is
All devices are sold as-is. Phones Canada does not provide manufacturer warranties, express warranties, or implied warranties of merchantability or fitness for a particular purpose.
All stock is professionally graded and sourced from carrier auctions. There is an inherent fallout rate of roughly 5% from auction house or inventory discrepancies where a device may not match its exact grade description.
Coverage By Grade
Where a functional coverage window is offered on an invoice it applies to Grade A, B and C devices only. Grade D and lots sold explicitly as-is carry no coverage of any kind.
Accepted Claims
We accept the following, reported within 7 days of delivery with supporting evidence:
- Wrong model shipped.
- Significant grading discrepancy against the manifest.
- Dead on arrival, with proof of proper handling.
Exclusions
- Faults arising after delivery or in use.
- Network, carrier or SIM compatibility, and device unlocking.
- Software bugs, updates or carrier-specific features.
- Minor cosmetic variation within the stated grade range.
- Battery health degradation on used devices.
- Buyer-caused damage or devices modified after delivery.
Claim Window
Claims must be submitted within the window stated on your invoice: typically 7 business days from delivery for grading discrepancies, wrong models and dead-on-arrival units, and 3 days for shipping damage.
Resolution Options
Approved claims are reviewed within 5–7 business days and resolved by credit, replacement or refund at Phones Canada's discretion.