Processing Times
Orders ship within 3–5 business days of cleared payment, subject to inventory availability.
How We Ship
Every shipment is professionally packed with protective materials, moves through our own logistics warehouse in the USA or Canada, and is prepared with full customs documentation before it leaves.
Auction items
- The lot closes and payment is confirmed.
- We wait to receive the stock from the auction house.
- Items arrive at our logistics warehouse (USA or Canada, depending on the auction house).
- Items are packed and shipped to your destination.
Stock items
- The order is placed and payment is confirmed.
- We pull the items from the holding warehouse.
- Items arrive at our logistics warehouse (USA or Canada, depending on warehouse location).
- Items are packed and shipped to your destination.
Final delivery is made to your address; signature on delivery is available on request.
Delivery Times By Region
Transit estimates from hand-off to the carrier. Times are estimates, not guarantees, and exclude customs hold times.
- United States (all 50 states): 3–5 business days.
- Canada (all provinces): 5–7 business days.
- Europe: 7–10 business days — UK, Germany, France, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Poland.
- Middle East: 5–7 business days — UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon.
- Africa: 7–10 business days — Nigeria, South Africa, Kenya, Egypt, Ghana, Tanzania.
Other destinations are quoted on request.
Carriers
We work with major international express and freight carriers. Carrier selection is based on destination, weight, and buyer preference where practical.
Customs & Duties
Export documentation is prepared by our logistics team. Import duties, taxes and fees in the destination country are the buyer's responsibility unless otherwise agreed.
Tracking
Tracking numbers are issued when shipments are handed to the carrier and are visible via our logistics portal.
Lost or Damaged Shipments
Lost or damaged shipments must be reported to Phones Canada as soon as identified so we can open a carrier claim on your behalf. Shipping damage claims require photos of the unopened package within 3 days of delivery. Insurance options are available.