Eligibility
Returns are considered where devices materially differ from what was described on the invoice or manifest, subject to the claim window and process below.
Claim Window
Discrepancies must be reported within the window stated on your invoice, typically within 7 business days of delivery, with supporting evidence including IMEI, photos and description.
Process
Approved claims are resolved by credit, replacement or refund, at Phones Canada's discretion, based on the nature of the discrepancy.
Credits & Refunds
Credits are applied to your Phones Canada account by default; refunds are issued to the original payment method when a credit is not workable.
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