Over the weekend, an AT&T subscriber shared on social media that she received a $52.50 refund due to the recent nationwide outage that impacted AT&T users. If you were affected by this outage, don’t hesitate to reach out to AT&T for potential billing credits as well.

AT&T acknowledged that the outage was caused by an incorrect process during network expansion, not a cyberattack. The company is committed to assessing and improving its service to ensure customers receive the quality they deserve.

As reported by Reuters, AT&T will provide billing credits to impacted or potentially impacted consumers. With 5G coverage reaching 290 million Americans, many users experienced a 10-hour service disruption without being able to make calls or send texts.

In response to the outage, AT&T announced that affected customers will receive credit equivalent to a full day of wireless service. A company spokesperson expressed regret for the inconvenience caused and assured steps are being taken to prevent such incidents in the future.

Government agencies like the FCC and CISA are investigating the outage, although AT&T has clarified that it was not due to a cyber attack. This incident mirrors a similar outage experienced by T-Mobile in 2020, resulting in regulatory settlements and scrutiny.

During last week’s outage, calls from T-Mobile and Verizon customers to AT&T subscribers failed to connect, leading some users to mistakenly believe their own networks were down. Rest assured that steps are being taken by AT&T to prevent such disruptions moving forward.