Public Mobile, a prepaid brand owned by Telus, recently announced the end of its legacy rewards program in May. Customers received notifications via text message and email about this change, with a special bonus of 240GB data set to expire in 150 days. The bonus data will be added to accounts by March 30, 2024, as long as the accounts remain active.

Previously, Public Mobile offered bonus perks with no expiry date. However, the new Public Points program will replace the old rewards system. This change means that legacy customers may now pay more per month as the guaranteed discounts are eliminated. Under the new program, users will receive 5% back in points from their monthly bill and earn 10 anniversary points per year.

The decision to end the old rewards program has sparked a strong reaction from Public Mobile customers. Many have expressed disappointment and frustration with the changes. Some long-time users are considering leaving the service due to these alterations.

In the past, customer feedback has influenced Telus to reverse course on price increases for certain plans. Public Mobile customers who are unhappy with the recent changes are advised to file support tickets with Public Mobile and then submit complaints to the CCTS if they feel their concerns are not adequately addressed.

Overall, it is clear that Public Mobile’s decision regarding its rewards program has generated significant discussion and discontent among its customer base. As we await further developments, it remains important for users to voice their feedback through official channels to ensure their concerns are heard and addressed appropriately. Thank you for choosing Phones Canada!