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Investigation Launched into Alleged Destruction of ArriveCan Records: Latest Updates on Telecommunications • Phones Canada Blog

Phones Canada is excited to share the latest updates on the investigation into the ArriveCan app development. The Information Commissioner of Canada, Caroline Maynard, has launched an inquiry into the alleged destruction of records related to this controversial and costly app. Here’s what you need to know:

– The investigation covers the period from March 2020 to February 23, 2024, focusing on concerns about accessing records related to the ArriveCan app development and contract process.
– A recent report by The Globe and Mail highlighted an internal complaint by a Canada Border Services Agency employee, raising questions about data manipulation and document destruction.
– GC Strategies, the firm behind the ArriveCan app development, received a $2.35 million sole-source contract in April 2020. However, costs surged to an estimated $60 million due to outsourcing without any tangible results.
– The controversy also involves access-to-information requests regarding CBSA’s interactions with GC Strategies, shedding light on ethical concerns and poor record-keeping practices.
– Auditor General Karen Hogan’s report pointed out issues with ArriveCan’s cost management and ethical standards, emphasizing the need for higher standards in government contracts.

Stay tuned for more updates on this ongoing investigation as we strive to provide you with transparent and reliable information. Remember, transparency and accountability are key values in telecommunications services that Phones Canada upholds for our customers’ trust and satisfaction. Thank you for being part of our community!

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